Our team have one goal – to administer the most outstanding services to our clients. The McQueen team are trained in all of the latest techniques of cutting, colouring and styling enabling you to achieve that much-admired celeb style for yourself.
Please contact the salon to book or use our easy online booking!
We appreciate 24 hours notice of cancellation. For appointments of over 2 hours duration or with selected operators, we will require a deposit or credit card details to secure your booking. Cancellation of appointments of over 2 hours duration with less than 24 hours notice is subject to the full charge if we are unable to re-allocate the space (this also applies when booking courses of treatments)
Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience.
If you arrive late for an appointment, your operator will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full services. All treatment times are approximate.
All consultations at McQueen are offered as a complimentary service. Please speak with reception team to schedule a free 15-minute appointment for any hair, beauty or service offering which you may require expert opinion on.
Skin Allergy Colour Testing Procedure
Skin testing is required to all clients for all colouring and technical services.
Clients who have not had a colour application in our salon in the preceding 3 months are requested to have a skin allergy test at the salon 48 hours before their appointment.
Text & Email Confirmations
Technology willing, you will receive a text or email message 48 hours prior to your booking confirming your appointment.
Freedom to Roam Policy
Please feel free to move between whichever stylist & beauty therapist, you wish, whenever you wish.
Gift Vouchers are non-refundable, non-returnable and cannot be extended. All Gift vouchers are valid for 6 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.
Keeping it Local
We champion those local independent businesses that keep Tunbridge Wells unique and exemplify and echo our beliefs in delivering a great customer experience with second to none services and products. Contact our salon manager for offers with our local partners whilst you are visiting us.
£20 deposit is applicable to confirm your specialist service. This is deducted from your final bill on the day of the visit. To avoid losing your deposit salon requires 48 hours notice in advance.